frequently asked questions

ABOUT MY ACCOUNT

Do I need to make an account before placing an order?

Customer accounts are optional. You can always checkout as a guest without creating an account. We recommend creating an account for easier access to order history.

How do I sign up to receive emails?

You can sign up for our newsletter by typing your email in the newsletter subscription box at the bottom of our site. You can unsubscribe from our email list at any time by using the ‘unsubscribe’ link at the bottom of any email we send!

ORDERS

Is it possible to cancel or make changes to my order?

You may be able to cancel or change your order before it has been shipped out from our warehouse. However, once the order has been shipped, it is no longer possible to make any changes or cancellations.

SHIPPING

Do you ship internationally?

Yes, we do offer international shipping for our products. If you are located outside of our standard shipping regions, please contact us via email to inquire about arranging for international shipping.

Do you offer express shipping?

Yes, we do offer express shipping options for our customers. If you need your order to be delivered more quickly, we can arrange for express shipping at an additional cost.

RETURNS

What is your return policy?

Unfortunately, due to the nature of our products as cosmetics, we are unable to accept returns. However, if you have received a damaged package, please make sure to have the delivery person note it on the delivery receipt before signing for the package.

PAYMENTS

What forms of payments do you accept?

We are pleased to offer a variety of payment options to our customers to make the checkout process as convenient as possible. In addition to traditional bank transfers, we also accept payments via credit card.

PRODUCTS

What are the main benefits of the VITA COLLAGEN ACTIVFILM SET?

Our VITA COLLAGEN ACTIVFILM SET is an effective solution for those looking to reduce the appearance of wrinkles and improve the overall health and appearance of their skin.

What is Live Cell Vita Collagen?

Live Cell Vita Collagen is a film made of 94.86% high-content collagen and 5% vitamin ingredients. It contains pure marine collagen from New Zealand and vitamins from DSM. The film is made using patented nanofiber technology, which creates a tightly woven and easily absorbable layer that melts 100% upon contact with moisture. It is a product that can be easily managed and applied to the skin.

What are the benefits of this product?

Collagen Film is a film made of high-content collagen and vitamins that helps improve elasticity and whiten the skin. It is effective at reducing wrinkles and lifting the skin, as well as reducing hyperpigmentation and the appearance of blemishes.

What is the molecular weight of collagen?

Live Cell Vita Collagen Film uses nanofiber technology to supply collagen and vitamins. It is a product made by spinning in the form of a thin thread of 1/304 the size of a human hair. Particle size in the finished film state without expressing molecular weight or Dalton. It is a product that has completed measurement and absorption tests, and the film itself is made of nanoparticles.

Can I apply makeup after using Live Cell Vita Collagen Film?

It is recommended to use the film as a night treatment because it has a high content of collagen and may feel sticky on the skin until it is fully absorbed. However, it is possible to apply makeup after the collagen has been sufficiently absorbed.

When is the best time to use Live Cell Vita Collagen Film?

It is generally recommended to use the film as a night treatment, but it can also be used in the morning. To ensure optimal absorption, spray the Vita Collagen Mist on the skin 2-3 times at intervals of 1-2 minutes. Applying a nutritious cream, moisturizing cream, or lotion after using the film can help enhance absorption and improve the appearance of the skin.

How do I remove the Live Cell Vita Collagen Film?

There are three methods for removing the film:

  • If the skin is dry and has little oil and moisture, the film will stick to the skin in a white color.
  • If the skin has a lot of oil and moisture, the film will not remain white and will melt into the skin.
  • To remove the film from dry skin, lightly spray the collagen mist on the skin and allow it to absorb moisture before attaching the film. This will help the collagen adhere to the skin in a white color.

What is the recommended usage cycle for Live Cell Vita Collagen Film?

When you first receive the product, it is recommended to use it every day for at least 3 days. After that, it is recommended to use the film 2-3 times per week to maintain the benefits.

Can any type of mist be used with Live Cell Vita Collagen Film?

It is recommended to use the Vita Collagen Ampoule Mist, which is optimized for use with the film. The film is designed to melt when it comes into contact with moisture and using inappropriate ingredients may cause problems. For optimal absorption and effectiveness, it is recommended to use the Vita Collagen Mist.

How do I use Live Cell Vita Collagen Film?

  • Method 1: After spraying the Vita Collagen Ampoule Mist, wait until the moisture is almost absorbed. Wipe the white collagen side of the film onto the area of the skin where the transparent film has been removed. Smooth the film evenly over the skin, starting at the edges, and then remove the color sheet (non-woven fabric) by peeling it off. Spray the Vita Collagen Ampoule Mist again and let it absorb. (The part where some moisture remains may not be visible because the collagen is absorbed.)
  • Method 2: Spray the Vita Collagen Ampoule Mist on the area of the skin where the film will be applied, and then use the film immediately. Smooth the film over the skin, starting at the edges, and then remove the color sheet (non-woven fabric). After 3 seconds, the collagen side of the film will be completely absorbed, leaving only the color sheet (non-woven fabric). After removing it, spray the mist once more to clean up.

Can I use Live Cell Vita Collagen Film if I have sensitive skin?

Even if you have oily and sensitive skin, you can use this product! It has undergone hypoallergenic testing and is made up of 94.86% collagen, 5% vitamins, and the rest is hyaluronic acid. The Vita Collagen Mist, which is used in conjunction with the film, contains collagen, vitamins, and other ingredients. However, there may be individual differences in sensitivity to the product. If you are very sensitive, it is recommended to test the product on the inside of your arm after purchasing it. If there are no abnormalities, you can use the product with confidence. If you are still concerned, it is recommended to consult with a skincare specialist before using the product.

Is Live Cell Vita Collagen Film safe to use during pregnancy and breastfeeding?

This product has undergone hypoallergenic testing and does not contain any active ingredients, so it can be used by pregnant or lactating women. However, as this is a sensitive period, it is recommended to consult with a specialist before using the product to ensure its safety.

Can I use Live Cell Vita Collagen Film after receiving dermatological treatment?

It is generally recommended to wait 2-3 days after a dermatological procedure for the skin to calm down before using the collagen film.

How to choose the best collagen peptides for skin in Dubai?

To choose the best collagen peptides for skin in Dubai, consider factors like product quality, ingredients, user reviews, and your specific skincare needs. Look for reputable brands and products with essential ingredients like hyaluronic acid and peptides for the best results. You can also consider The Skincare Cosmetics’s Vita Collagen products.

GENERAL

Do you offer wholesale?

Yes, we do offer wholesale pricing for qualified businesses and retailers. If you are interested in purchasing our products in bulk for resale, please use our inquiry form or contact us directly at info@theskincarecosmetic.com.

How do I become a partner?

If you are interested in exploring partnership opportunities with us, please use our inquiry form or contact us at info@theskincarecosmetic.com.